We ask all students to PLEASE stay home if you are not feeling well on the day of your appointment. If you have any other questions about our studio or our safety plan, let’s chat! Send Us a Message.


SAFETY

Do I have to wear a mask?

YES. A mask or face covering MUST be worn over your nose or mouth for ALL in-studio services, including individual studio rentals.

Will masks be provided or available for purchase?

Please purchase your own mask, if possible. A limited number of disposable masks will be available at no cost in the event that a mask is forgotten.

Will my temperature be taken when I arrive at the studio?

Yes. We will use a contact-less thermometer to check your temperature (a temperature of 100.4 F or greater is considered a fever).

Will there be any other health screening?

Yes. We will ask participants whether they have (1) experienced COVID-19 symptoms in the past 14 days, (2) tested positive for COVID-19 in past 14 days, (3) been in close contact with a confirmed COVID-19 case in the past 14 days, and/or (4) traveled to a state on New York’s Travel Advisory List in the past 14 days. If a participant answers “yes,” to any of the questions, they will be asked to return when they’re symptom-free.

How will equipment be spaced?

All poles are installed 6 feet apart at minimum. We will keep an additional pole between the instructor and participant(s) during private appointments for individuals and pairs.

How will class capacity vary?

Our maximum capacity for private appointments and classes is 4 participants until further notice.

Where do I enter the studio?

There is only one entrance into the studio; that door faces Delaware Ave (so if you find yourself in a hallway, you’re in the wrong place). Please check to make sure the entryway is clear before coming into the studio.

Has the studio been inspected by Erie County Dept. of Health?

Yes! We requested an inspection with the Dept. of Health, and passed with flying colors!


CLEANING

How often will equipment be sanitized?

Poles and mats will be cleaned after every appointment/class, and disinfected daily. Participants will receive their own towel and bottle of cleaner for use before, during and after class.

Will there be hand sanitizer available?

Yes. Hand sanitizer is available at the front desk for sanitizing your hands, and each participant will have their own bottle of alcohol-solution for hands and cleaning at their pole.

Are you taking any extra precautions for indoor air quality?

Yes. As an extra step, we’ve added a free-standing True HEPA air purifier and a UVC air sanitizer to our studio space.


STUDIO POLICIES

Do I have to book in advance?

Yes. Please book in advance, so we can prepare for your visit. We will no longer accept walk-ins for appointments or classes.

When should I arrive for my appointment/class?

Please arrive 10 minutes prior to your appointment or class’s start time. Once a class has started, late arrivals will NOT be allowed into the studio.

Is there a changing room or bathroom?

No. Please arrive dressed and ready to dance. We are asking all students to please remain within the studio during your visit, and take care of all bathroom needs before arrival.

What should I bring with me to the studio?

Please bring as few bags and personal belongings into the studio as possible.

What if I don’t feel well on the day of my appointment/class?

If you’re feeling sick on the day of your appointment, or have had a cough, fever, shortness of breath, or any other symptom of illness within the last 2 weeks, please stay home and contact the studio immediately to reschedule.


CLASSES & SERVICES

I had booked a class before the studio closed, and the class was cancelled. Is that class credit still active?

Yes. If you had booked a class after March 15, 2020, and the class was cancelled, that class is still active in your account and will be assigned a new expiration date once group classes can resume.

I had unused classes on my account before the studio closed, are those classes still active?

Yes. If you had unused classes that were set to expire after March 15, 2020, those classes are still active in your account, and will be assigned a new expiration date once group classes can resume.

I used to attend your studio using my ClassPass account, are you still on ClassPass?

No. As of April 28, 2020, we are no longer a participating vendor on ClassPass. This decision was made prior to the COVID-19 shutdown, but now more than ever, we ask you to please buy directly from our studio (and other small businesses).

Will virtual appointments continue when in-studio services resume?

Virtual appointments are no longer being offered on a regular basis. If you would like to book a virtual appointment, please contact the studio first to see if we can accommodate your request.

Can I exchange my old classes for an appointment?

Yes. We are still accepting active class exchanges for credit to use on appointments, when applicable. Please note: One group class is not equivalent to one private appointment. Contact us if you have classes and would like to learn more about trading in for credit.

If you purchased classes after January 1, 2020, but do not see an active class(es) in your account, please contact us by email or contact form.

When will group classes and appointments resume?

We are currently offering limited group classes and appointments throughout the week, including black light pole. All group services have a maximum capacity of 4 participants. We are unable to book large parties at this time.

2020/10/19